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At TBirdapp.com Ltd. ("TBird", "TBirdapp", "TBird Platform","TBirdapp Platform", "Mobile app", "we",
"us", or "ours")
provides this Privacy Policy to show our Users that we care how information they provide is
collected, used shared and
retained. This Privacy Policy governs the manner in which TBirdapp.com Ltd. collects, uses,
maintains and discloses
information provided by the Website located at www.TBirdapp.com (the "Website") and Mobile App's
users. This Privacy
Policy applies to our Website, the Mobile App, and the Services offered by TBirdapp.com Ltd.
By visiting www.TBirdapp.com and/or downloading TBird mobile
application, you are accepting the practices described in
this Privacy Policy.
Unless otherwise stated herein, all defined terms shall have the meaning assigned in the Terms of
Use.
1. WE COLLECT THE FOLLOWING INFORMATION
TBirdapp.com Ltd. may collect personal identification information from Users in a variety of ways,
including, but not
limited to, when Users visit our site, mobile app, register on the site and/or mobile app, subscribe to
the newsletter,
fill out a form, and in connection with other activities, services, features or resources we make
available on our Site
and/or Mobile App. We only collect personal identification information from Users if they voluntarily
submit such
information to TBirdapp.com Ltd.
A. INFORMATION YOU PROVIDE TO US
Contact Information
When you Sign up to become a Host and/or a Guest you will be asked to provide information which may
include first name,
last name, e-mail address, age, gender ("Contact Information"). The Contact Information is used by
TBird's team to
provide requested Services, contact Guests, Travelers, and Hosts for the purpose of direct marketing of
current and
future services.
A User may choose to sign-up with Facebook, Google Plus, or Twitter account. By signing up using any of
the above listed
third party social media accounts, you authorize TBirdapp Ltd. to collect, store, and use, in accordance
with this
Privacy Policy, any and all information that you have authorized Facebook, Google Plus, or Twitter to
provide to
TBirdapp Ltd. Such information may include but not limited to the first name, last name, e-mail address,
photos, and
age.
Traveler Information
Travelers, who wish to book accommodation, transportation, or a tour will be asked to provide some
additional
information about their request which may include but not limit to a number of travelers with them,
destination, and
other specific details about their trip ("Traveler Information"). Traveler Information will be provided
and shared with
potential Hosts of the service.
Property Information/Vehicle Information/Tour Route Information
Hosts who wish to list a property, offer transportation services, or tour services will be asked to
provide information
about their property, vehicle, and a tour. This information may include an address of the property,
number of bedrooms,
bathrooms, list of amenities, and other information about an accommodation ("Accommodation
Information").
Information may also include the vehicle information, year, driver's license information, car insurance
information.
Information may include a route of the tour, number of people on tour, and any additional information
that may be
required by the TBirdapp Ltd.
Billing Information
If you choose to request a service as a Traveler or offer a service as a Host from TBirdapp.com, you
will be required to
provide your credit card, bank account information and other payment-related information that is
required to process
your booking request or payout information ("Billing Information".) Billing information is collected and
processed by
our third-party payment processor operating as our agent. A third party that handles payments for us
will receive your
card information. To keep your financial data secure, we do not store full credit card information on
our servers.
Other Information
In addition to Contact Information, Traveler Information, Property Information/Vehicle Information/Tour
Route
Information, Billing Information we may also collect and/or receive the following information:
Payment Information
To make sure Hosts get paid, we keep information about Hosts' bank routing numbers, tax information, and
any other
payment information provided by Hosts.
Communications
If you contact us directly, we may receive additional information about you. For example, when you
contact our Customer
Support Team, we will receive your name, email address, phone number and the content of your message and
other
information you choose to provide.
B. INFORMATION WE COLLECT WHEN YOU USE TBird PLATFORM
Location Information
TBird is all about safety and connecting Travelers with Hosts. To do this, we require Hosts to disclose
accommodation
address, transportation route, and tour route. We may also collect the precise location of your device
when the app is
running in the foreground or background.
This information is important to us for reasons such as matching Travelers and Hosts, determining exact
locations of
drop off and pick up location, accommodation location, and tour routes.
In addition, we may use and share location information to protect the safety of TBird's Users if a
situation arises.
Activity Information
When you visit our Website and/or Mobile App, we may automatically collect information such as the name
of your Internet
service provider, number of links you click within the Website, search, operating system, website
traffic, and related
statistics, such as keywords, country and state from which you access our Website and Mobile App, web
pages from which
you linked to our Website, dates, time of your visit, gender, age category, and anything else we find
important for our
business.
Device Information
TBird receives information from User's devices such which includes but not limited to IP addresses, web
browser, mobile
operating system version, phone carrier and manufacturer, application installations, device identifiers,
mobile
advertising identifiers, push notification tokens. In addition, if you decide to register with social
media accounts
such as Facebook, Google Plus, and Twitter, then we will receive your identifier.
Usage Information
To help us understand and serve you better, TBird automatically receives information about your
interactions with our
Platform, like the pages or the content that you view, your actions within the TBird, as well as, times
and dates you
have visited TBird.
Text Information
We receive information about your communication with members of TBird. For security purposes, we may
monitor the content
of your messages, such as those between Hosts and Travelers.
Third party analytics
We may use one or more third-party analytics services to evaluate your use of the Website and Mobile
app, compile
reports on activity (based on third-party analytics services collection of IP addresses, Internet
service provider,
browser type, operating system and language, referring and exit pages and URLs, date and time, amount of
time spent of
particular pages, what sections of the Website and/or Mobile app you visit, number of links clicked
while on the Website
and/or Mobile app, search terms and other similar usage data) and analyze performance metrics. These
third parties use
cookies and other technologies to help analyze and provide us the data. By accessing and using the
Website and/or Mobile
app, you consent to the processing of data about you by these third-party analytics providers in the
manner and for the
purposes set out in this Privacy Policy.
User Feedback Information
At TBird, we want to make sure that Users are always enjoying their bookings. Hosts and Travelers may
rate and review
each other at the end of every service. We receive information about ratings and reviews.
Information from Cookies and Similar Technologies
You will be notified when you receive a new cookie, and how to disable existing cookies. Please note,
however, that
without cookies you may not be able to take full advantage of all of our site's and mobile app's
features. In addition,
disabling cookies may cancel opt-outs that rely on cookies, such as web and mobile analytics or targeted
advertising
opt-outs.
C. INFORMATION WE COLLECT FROM THIRD PARTIES
Third Party Services
If you choose to register with TBird Platform or otherwise link your TBird account with a third party's
service (such as
Facebook, Twitter, Google Plus), we may receive the same type of information we collect from you
directly from those
services.
Third Party Partners
We may receive additional information about you, such as demographic data, payment information, or fraud
detection
information, from third party partners and combine it with other information that we have about
you.
2. HOW WE USE COLLECTED INFORMATION
TBirdapp.com Ltd. may collect and use Users personal information for the following purposes:
A. TO IMPROVE CUSTOMER SERVICE
The information you provide helps us respond to your customer service requests and support needs more
efficiently.
B. PERSONALIZE USER EXPERIENCE
We may use information in the aggregate to understand how our Users as a group use the services and
resources provided
on our Website and/or Mobile App.
C. TO IMPROVE OUR WEBSITE AND/OR MOBILE APP
We may use feedback you provide to improve our services.
D. TO PROCESS PAYMENTS
TBirdapp.com Ltd. may use the information Users provide about themselves when making a payment only to
provide payment
to that request. We do not share this information with outside parties except to the extent necessary to
provide the
service.
E. TO RUN A PROMOTION, CONTEST, SURVEY, OR OTHER WEBSITE/MOBILE APP FEATURE
To send Users information they agreed to receive about topics we think will be of interest to
them.
F. TO SEND PERIODIC EMAILS
We may use the email address to send User information and updates pertaining to their order. It may also
be used to
respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing
list, they will
receive emails that may include company news, updates, related service information, etc. If at any time
the User would
like to unsubscribe from receiving future emails, they need to email us with their request to
Unsubscribe at
info@TBirdapp.com
3. HOW WE SHARE THE INFORMATION WE COLLECT
A. SHARING BETWEEN USERS
Sharing Between Hosts and Travelers
Users are able to see basic information about each other, such as name, photo, ratings, profile
description, age,
gender, and any information they have added to their Profiles.
In addition, Hosts may share information such as an address of accommodations, check in/check out times,
description of
facilities and any additional information required by the TBird Platform.
Tour providers may share information on a meeting point and any additional information required by the
TBird Platform.
Drivers may share information about the route, pick up location, car make, year and any additional
information required
by the TBird Platform.
B. SHARING BETWEEN TBird AND THIRD PARTIES
API and Integration Partners
If you connect to the TBird Platform through an integration with a third party service, we may share
information about
your use of the TBird Platform with that third party. We may share your information with our third-party
partners to
receive additional information about you. We may also share your information with third-party partners
to create offers
that may be of interest to you.
Service Providers
We work with third party service providers to perform services on our behalf, and we may share your
information with
such service providers to help us provide the TBird Platform.
Other Sharing
We may share your information with third parties in the following cases:
While negotiating or in relation to a change of corporate control such as a restructuring, merger or
sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in
order to comply
with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is
necessary to protect
the rights, property, or safety of the TBird community, TBird, or the public.
To comply with a legal requirement or process, including but not limited to, civil and criminal
subpoenas, court orders
or other compulsory disclosures.
If you signed up for a promotion with another User's referral or promotion code, with your referrer to
let them know
about your redemption of or qualification for the promotion;
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of the TBird Platform to potential business partners in aggregated
or de-identified
form that can't reasonably be used to identify you; and
Whenever you consent to the sharing.
4. HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect
against
unauthorized access, alteration, disclosure or destruction of your personal information, username,
password, transaction
information and data stored on our Site and Mobile App. Sensitive and private data exchange between the
Site, Mobile
App, and its Users happens over an SSL secured communication channel and is encrypted and protected with
digital
signatures.
5. YOUR CHOICES
A. EMAIL SUBSCRIPTIONS
You can always unsubscribe from our commercial or promotional emails, but we will still send you,
transactional and
relational emails about your account use of the TBirdapp Platform.
B. PUSH NOTIFICATIONS
You can opt out of receiving push notifications through your device settings. Please note that opting
out of receiving
push notifications may impact your use of the TBirdapp Platform.
C. PROFILE INFORMATION
While your name will always be shared with Users of TBirdapp, you can delete any additional information
that you added
to your Profile at any time if you don't want other users to see it. Users will always be able to see
names, ratings,
profile photos, and basic description of each other.
D. EDITING AND ACCESSING YOUR INFORMATION
You can review and edit certain account information by logging in to your account settings and profile.
If would like to
terminate your TBird account, please contact us through our email info@TBirdapp.com with your request.
If you choose to
terminate your account, we will deactivate it for you but may retain information from your account for a
certain period
and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that
are not closed. We
also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot
problems, analyze
usage of the TBird Platform, assist with any investigations, prevent fraud, enforce our Terms of
Service, or take other
actions as required or permitted by law.
6. OTHER INFORMATION
A. DATA SECURITY
We are committed to protecting the data of the TBird community. Even though we take reasonable
precautions to protect
your data, no security measures can be 100% secure, and we cannot guarantee the security of your
data.
B. CHILDREN'S PRIVACY
TBird is not directed to children, and we don't knowingly collect personal information from anyone under
18 years old.
If we find out that a user under 18 has given us personal information, we will take steps to delete that
information. If
you believe that a user under the age of 18 has given us personal information, please contact us at our
email
info@TBirdapp.com
C. AGE OF CONSENT
Age of Consent By using this site and mobile app, you represent that you are at least the age of
majority in your state
or province of residence, or that you are the age of majority in your state or province of residence,
and you have given
us your consent to allow any of your minor dependents to use this site and/or mobile app.
D. CHANGES TO OUR PRIVACY POLICY
TBirdapp.com Ltd. has the discretion to update this privacy policy at any time. When we do, we will
revise the updated
date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this
privacy policy
periodically and become aware of modifications. We encourage you to read this Privacy Policy
periodically to stay
up-to-date about our privacy practices. As long as you use TBirdapp, you are agreeing to this Privacy
Policy and any
updates we make to it. If you do not agree to this policy, please do not use our Site and/or Mobile App.
Your continued
use of the Site and/or Mobile App following the posting of changes to this policy will be deemed your
acceptance of
those changes.
E. CONTACT INFORMATION
Feel free to contact us at any time with any questions or comments about this Privacy Policy, your
personal information,
our use and sharing practices, or your consent choices by emailing us at info@TBirdapp.com
THIS DOCUMENT WAS LAST UPDATED ON MAY 1, 2020.
Гость (путешественник) бронирует жилье с предоплатой через ТБЕРД. Это удобно и надежно, а мошенничество исключено - предоплата поступает хозяину жилья только после вашего заселения.
Если вы забронировали жилье и внесли предоплату через сайт:
1. Мы проконтролируем, чтобы условия вашей брони были соблюдены:
- хозяин предоставит вам именно то жилье, которое вы выбрали;
- стоимость и сроки проживания не изменятся.
Хозяин сам заинтересован в том, чтобы выполнить все условия брони, в ином случае мы применим к нему санкции и понизим рейтинг его объекта.
2. Вы не заплатите лишних денег.
Вы оплачиваете только стоимость проживания, которую устанавливает сам хозяин (либо его законный представитель) жилья.
3. Вы получите круглосуточную поддержку от ТБЕРД.
В случае, если у Гостя с Хозяином возникнет спорная ситуация, Гость всегда может обратиться к ТБЕРД за помощью. В случае отказа в заселении, ТБЕРД поможет Гостю найти альтернативный вариант. Если Гостя не устроит альтернативный вариант, ТБЕРД гарантированно вернет вам всю предоплату, которую вы вносили через ТБЕРД.